9.10.13

The Salon Vim Experience

My opinion of what sets businesses apart and differentiates them from their competitors is the customer experience. A great customer experience to me, is when the business or service provider is genuinely interested in their craft, and show that they truly care about how you, as a customer on the receiving end feels. It's not often that I experience great customer experience. Hence, I sing all praises for Salon Vim, the salon I visit for my monthly hair fix. My recent trip there left me feeling like I've been completely cared for and thoroughly pampered. 

During my visit, I told my stylist, Jaime about my 'natural curl' woes and after discussion, she decided that re-bonding my hair was the way to go for it to be fuss-free and manageable daily. I was apprehensive at the start as I am no fan of the poker straight, flat iron look. She assured me that we're not going for the ironed-out-look and that she'll be re-bonding only parts of my hair and will be applying various techniques so that my hair will look natural and retain its bouncy shape. She then assessed my hair and told me that my hair was terribly dry. So, to prep the re-bonding process, she had to start with a treatment first with the cream below so that my hair strands will not split in the process. It was just the start of my long hair fixing process and already I was silently giving her major brownie points. She could have easily left my hair to fry and frizz! 


During the entire re-bonding process, she patiently supervised the technicians working on my hair and pointed out to them parts that needed re-bonding. She was working by observing my natural curls and was fixing parts that needed to be fixed. Again, she could have easily re-bonded my entire head of hair without much thought. At one point of the re-bonding process, she was also telling the guys to spray water on parts of my hair that were 'drying up'...how very conscientious!

See how many people were working on my hair?!

After the entire re-bonding process was done, I was super satisfied and was very happy to sit out till my next monthly appointment. Jaime however exclaimed that she was not satisfied with my hair and that she 'couldn't stand it' looking like that - my coloured hair was growing out, my roots were a strong contrast of black and the light colour made my hair look dry, she said. She firmly told me to come back to the salon 2 days later for a re-colouring and treatment session. If you're thinking in your head, 'Of course they'll want you to go back. They're making your money!' Well, you're dead wrong. If you don't know already, my monthly hair pampering sessions at Salon Vim are sponsored.

This is why I was so in awe. They really didn't need to have me go back for more colouring and treatments. It was obvious that throughout my visit at Salon Vim, Jaime only had one goal in mind - to fix my hair, and for me to have healthy, glowing locks. And with that, I left Salon Vim feeling like I've had such a great customer experience. 

                                        
My hair after the 2nd visit for colouring and treatment.

I was sent home with a keratin shampoo at my 1st visit, and this Redken hair mask on my 2nd. I was to replace my hair conditioner and use this mask daily to repair and replenish moisture in the strands.

With Jaime.

Me, with a very pampered and well looked after head of hair.

2.10.13

Pay your monthly bills online...Finally!!

For the longest time, I've always wished I could pay all my monthly bills online and always wondered why nobody came up with this such an online facility when i-banking is available. I'm really bad with bill payment due dates and always only remember at the last minute that I've got a bill due on the day when it's close to midnight - too late for me to head to any AXS machines outside. Having slapped with late bill payments one too many times, I'm so happy that I can finally pay my bill online!! 

My many bills to pay every month ranging from phone bills, credit cards to electricity bills.

F I N A L L Y! AXS recently introduced the e-Station and m-Station. We can now pay our bills online (e-Station) or on our phones through the m-Station app. I just paid my electricity bill a couple of days ago via e-Station, and it was such a breeze to use. No hiccups, no troublesome procedures...it was literally enter your bill account number, and pay with the i-banking pin. Absolutely painless, so so convenient and easy. Major happiness!


This is how you make payment on the e-Station. 3 easy steps:

1. Select Payment Category on the left panel, follow with the Billing Organization.
2. Key in bill account information and amount. You can add up to 20 bills/fines in a single transaction.
3. Confirm to make the payment. Make payment via eNETS. (available for internet banking users of DBS/POSB, OCBC, UOB and Citibank.

Here's the link to e-Station to start making your payments: http://www.axs.com.sg/axsEstation.php

My preferred of the two, here's an introduction of the m-Station.

The following features are available on the m-Station:

- Bills and Fines payments
- Passcode Creation/Change/Removal
- Email Address Creation/Change/Removal


Here's how the app icon looks. You can download it on your mobile or tablet. 

Once again, it's very easy to make payments through the app. Just follow the on-screen instructions!

1. There are 2 ways to make payment: Through 'Pay Bills', or 'My Payments>My Favourites'. 
Bill information is automatically added to 'My Favourites' upon first successful payment. 

2. Select the category and follow with billing organization.

3. Enter/Retrieve your bill account information and enter payment amount. Select 'Add Bills' at the bottom panel or 'Confirm' at the top panel to continue when you've completed adding all your bills. You can pay up to 5 bills in a transaction. 

4. Select 'Pay Now' at the top panel to proceed with payment.

5. Enter i-banking pin and select 'OK' to proceed....and you're done! 

If you'll like to receive an e-Receipt of your successful transaction, enter your email address in the field provided and it will be sent to you.

A super convenient (and my favourite!) feature, you can create a passcode to securely save your bills details and payment records in your personal device so you don't have to re-enter them everytime you want to pay a bill. Once created, the passcode is required to access the bills information. Likewise, if you choose to remove the passcode, all the saved bills and payment records are removed from your device. 

 
Select this icon.

Toggle passcode function to 'ON'.

Enter your passcode.

Or, toggle passcode function to 'OFF' when you decide not to have this save bill details feature. 

I save so much time and hassle every month now that I don't have to physically go to an AXS machine to make payment. The e-Station and m-Station is so super convenient, I can't imagine anyone not wanting to use it. Go download the app on your phone or tablet now!!